Shipping and Returns Policy

Product turnover

In accordance with Article 9 of the Law of Ukraine On Consumer Protection and Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 List of Goods of Good Quality Not Subject to Exchange, medical products sold by SentaPharm LLC are NOT subject to exchange or return.


Please note that if you send us a non-refundable product, we will be forced to send it back to you.

 

A prerequisite for the return/replacement
of products

  • Senta Pharm LLC is obliged to replace the Goods of improper quality, if the improper quality was detected by the Buyer after delivery of the Goods, within 7 (seven) working days from the date of receipt of the request for replacement of the Goods of improper quality.
  • The returned goods must be in the form in which they were received by the Buyer (have tags, labels, no traces of use, etc.).
  • To exchange or return an item, it must be sent WITHOUT POSTAGE. Otherwise, the parcel will be returned to the Buyer.
  • ТОВ "Сента Фарм" зобов’язується своїми силами та за власний рахунок здійснити заміну Товару, а саме доставити Товар належної якості Покупцеві.

 

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If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

 

  • The goods can be sent via the Nova Poshta delivery service.

  • Address: Nova Poshta, Branch No. 1, Ivankiv village, Vyshgorod district, Kyiv region.

  • Phone: +380678832788

  • Recipient: Senta Farm LLC

 

Method of refund to the PrivatBank card:

  • The product(s) of the proper quality of “Senta Farm” LLC are not subject to exchange and return.
  • The money for the product(s) of inadequate quality shall be transferred within 3-4 business days from the date of acceptance of the goods.
  • After the client's identification procedure at PrivatBank, funds are credited to the bank card. Crediting to bank cards is free of charge. Withdrawal of funds from the card for payments (social, pension, etc.) is free of charge, from other PrivatBank cards - according to the tariffs of your card.
  • If a client does not have a PrivatBank card but wants to receive a payment through the bank, he or she can open a card for payment free of charge at any PrivatBank branch (passport and identification code are required)

 

Refund to a bank card of another bank

  • Refund of money for the product(s) of inadequate quality to a bank card of another bank (the card must be issued in Ukraine; the card currency is hryvnia)
  • The period for transferring funds from the moment of acceptance of the product(s) of inadequate quality to the return is 3-4 business days.
  • Deposit and withdrawal of funds according to the tariffs of your card.

 

If the returned goods were prepaid

  • If the returned product(s) of inadequate quality was paid for, the refund is made to the card from which the prepayment was made.
  • Funds are credited to the card within 3-5 business days.

 

Contact us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: